Choose contact
Visitors can email directly or choose to open the agent.
My own Power Platform project
Bilingual first-contact agent
The agent helps visitors describe their needs and shows how to get in touch. Separate Polish and English forms start the enquiry workflow only when the visitor submits them.
Copilot StudioMicrosoft FormsPower AutomateSharePointOutlook
First contact in PL/EN
Starting point
From a problem description to optional contact.
Visitors may not know how to describe their needs or which details matter. A conversation can help, but should not be a compulsory gate to contact.
The workflow
How it works
One problem, clear steps and a visible result.
Describe the need
The agent asks about the process and helps gather the key information.
User decision
The visitor chooses email or the appropriate Polish or English form.
Form handling
Submitting the form starts enquiry recording and messages handled by Power Automate.
What the working solution shows
The project combines webchat, conversation topics and separate PL/EN forms with an enquiry register. Chat text is not automatically copied into the form or emailed to Maciej. The chat alone does not create an enquiry.
What connects this project
Tools and their roles
- Copilot Studio
- The embedded website agent: a PL/EN conversation and a route to contact.
- Microsoft Forms
- Separate Polish and English forms submitted by the visitor.
- Power Automate
- Processing a submitted form, saving the enquiry and sending emails.
- SharePoint
- A shared enquiry register for both forms.
- Outlook
- A notification to the contact mailbox and confirmation to a visitor who requested contact.
Fit
When a similar process may help
- Visitors need help describing a process.
- The offering benefits from initial clarification.
- Direct contact must remain available without chatting.
Scope and requirements
What we agree before deployment
This is my own first-contact system. AI responses may contain mistakes; the agent does not quote work or make commitments. For a client project we agree on knowledge sources, response boundaries, languages, privacy, costs and tests.
Let's discuss your task
Have a specific task
or a process to improve?
Tell me how your team works today and what you want to change. You do not need a ready specification or technical knowledge.
We briefly check the fit. Detailed investigation, building or repair is agreed as paid work.
Write to Maciejkontakt@klimekautomation.plPrefer a form?
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